Enchanted-Needle maintains the highest levels of security when dealing with your personal details and payment online.
Your details are sent to us via our secure server. You can hold your mouse over the 'Authentic Secure Star Logo' on the bottom left of the screen to see our security authentication. When you are on secure areas of the site the web address of the pages will start with "https" rather than "http", and a little browser padlock will appear. You can double click the padlock to view our security certificate information.
We use PayPal to process all credit and debit card transactions - this means we never see or handle any of your credit or debit card details. Your details are sent to PayPal by secure server.
Types of Information Collected
Enchanted-Needle only gathers personal information, for example first and last names, postal addresses, email addresses and telephone numbers, when voluntarily submitted by you. Personal information may be collected from you when you give your feedback on our websites, or place an order.
Like all websites, the Enchanted-Needle webhost keep logs of visits to the site and pages accessed. We do not use this information to identify you, we use it to monitor for example, market trends, popularity of products, and search engine performance.
Sharing of Personal Information
Enchanted-Needle does not sell, transfer or disclose personal information to third parties.
Enchanted-Needle reserves the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to protect the integrity of our websites, to fulfil your requests, or to cooperate in any law enforcement investigation or an investigation on a matter of health and safety.
Accessing Your Information
You are in control of any personal information you provide to us online. If at any time you would like to view or correct the personal information we have about you, please contact us. In order to review any personal information we have collected about you via our website or to ask us to delete that information or to stop further use of the information, please contact us.
Links to Other Websites
We may offer links to sites that are not operated by Enchanted-Needle. If you visit one of these linked sites, you should review their privacy and other policies. We are not responsible for the policies and practices of other companies.
GeneralWhen an order is placed with Enchanted-Needle, you as the customer are agreeing to the following:
Every effort is taken to ensure that the information contained in this web site is correct and up-to-date. However, Enchanted-Needle disclaim all warranties and representations as to the accuracy of any information contained if at any time it becomes inadvertently out of date, incomplete, or in error. Enchanted-Needle cannot be held responsible for any loss or damage that may arise from the use of this information.
Enchanted-Needle is not responsible for the content of any other web site to which this site links to. Such links are provided for your convenience only.
Enchanted-Needle aim to deliver goods of the highest quality. From time to time we may be unable to meet our usual delivery times due to certain items being unavailable, in which case we will advise you immediately. If this does occur, you will be given the opportunity to order an alternative, to have the products sent as soon as they become available, or to cancel the order.
All prices quoted are in British Pounds Sterling (£). Orders are accepted at the sole discretion of Enchanted-Needle.
Your placement of an order with Enchanted-Needle is an offer from you to buy from Enchanted-Needle.
Enchanted-Needle may refuse part or all of an order and refund in full any monies paid by you for any parts of orders refused.
Orders are subject to your credit or account card being authorised for the transaction. All financial transactions are conducted through a secure web server.
Enchanted-Needle reserve the right to make changes to this website and these terms at any time. The terms in existence at the time of placing an order will apply. These conditions are governed and construed by English law. English courts will resolve any disputes. The terms and conditions do not affect your statutory rights as a customer.
Delivery and Shipping
UK DeliveryThis will increase depending on the value of the order. If you live locally you can pre-arrange to collect your goods and avoid postage costs.
We keep you informed about the status of your order from the moment that we receive it.
Most orders are sent by Royal Mail First Class and normally take 1-3 working days (not including weekends). Although the great majority of orders arrive very quickly, please allow up to 7 days. Larger and bulky orders are sent via First Class Special Delivery or Parcel Force and can take up longer.
Outside the UK Delivery
We are delighted to receive orders from all over the world.
Please note: As the buyer it is your responsibility to pay for any additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.
Deliveries to countries outside of the UK are sent by Royal Mail Airmail Delivery.
When you put items into the basket select the delivery zone, the basket page tells you how much the delivery costs would be to all world zones. The cost below may increase dependent on the value in the shopping basket.
When appropriate larger orders sent outside the UK are dispatched via International Couriers with insurance included. A tracking number is then provided for your information.
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Return of Goods / Refund PolicyAt at Enchanted-Needle we want you to be delighted with your order and the goods you receive.
If for any reason you are unhappy with what you have purchased just return the item in its original condition within 7 days and we will provide a refund. We will also refund any postage costs incurred in returning the goods if the return is a result of our error we made in fulfilling your order, or the goods are faulty. This does not affect your statutory rights.
To make a return please send an email, or telephone and we will provide you with return instructions. For your protection we recommend that you use a recorded delivery service since Enchanted-Needle cannot be held responsible for returns which are lost or damaged in transit.
Any refunds are made within 30 days of written cancellation notice and receipt of returned goods.
Payments and CurrenciesOur method of payment is PayPal or Worldpay for credit and debit card transactions. These popular forms of online payment gateways are, extremely reliable, secure and safe. You may pay by all major credit cards or pay directly by PayPal account.
In the UK or any country using Pounds Sterling we are also happy to accept payments by personal cheque, postal order and BACS Transfer. Once you have selected a bank to bank transfer as your form of payment our relevant account details are provided.
We are delighted to receive orders and enquiries from countries throughout the world. Though prices are shown in British Pounds, you can use the currency converter here to calculate the approximate costs in your own currency. When paying through PayPal internationally, the actual currency conversions are shown.
(Please note that we can't be responsible for the accuracy of external websites.)
Contact UsWe would love to hear from you with any comments, questions or queries.
Please contact me, Wendy, at:
11 Cranwell Road